Customer Success Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Specialist based in the Netherlands.

This role offers the opportunity to support customers through critical technology transitions within a fast-growing global software environment. As a Customer Success Specialist, you will guide users through migration, onboarding, and training processes while helping them unlock the full value of a modern SaaS platform. Working closely with customers and internal teams, you will build trusted relationships, solve challenges, and ensure a smooth adoption journey. This position is ideal for a customer-focused professional who enjoys communication, problem-solving, and helping businesses succeed with digital solutions. You will play a key role in improving customer satisfaction, strengthening retention, and contributing to continuous improvements in customer experience within an international remote-first team.

• Guide customers through the full migration journey from legacy systems to a modern web-based platform, ensuring a smooth, confident, and well-supported transition.
• Lead onboarding sessions and customer training activities tailored to different user needs, helping customers quickly understand and adopt platform capabilities.
• Communicate product value clearly by showing customers how new features and workflows can improve their daily operations and business outcomes.
• Monitor customer progress throughout migration and proactively address questions, challenges, and adoption barriers before they escalate.
• Deliver engaging product training sessions, including group workshops and one-to-one support, while creating accessible documentation, guides, and learning resources.
• Track customer adoption indicators and provide additional support to users who need help maximizing platform value.
• Build strong relationships with customer stakeholders and act as the primary point of contact during migration and hypercare periods.
• Collaborate with internal teams such as Support, Product, Engineering, and Professional Services to communicate customer needs and ensure effective issue resolution.
• Represent customer feedback internally and contribute insights that improve processes, product experiences, and training materials.
• Maintain accurate customer records, progress updates, and interaction details using CRM and collaboration tools.
• Support continuous improvement initiatives, knowledge sharing, and operational projects within the customer experience team.

Requirements

• Minimum 2 years of experience in a customer-facing role such as Customer Success, Account Management, Implementation, Training, or Professional Services.
• Experience supporting SaaS products, software onboarding, customer migrations, or technology adoption projects is highly preferred.
• Strong understanding of customer success principles, including adoption, value realization, relationship management, and retention.
• Experience delivering product training, creating user documentation, or supporting business customers through digital transformation is an advantage.
• Familiarity with healthcare, health technology, clinical workflows, or operational software environments is a strong plus.
• Ability to quickly learn complex software products and explain technical concepts clearly to non-technical users.
• Excellent verbal and written communication skills with the ability to adapt messaging to different audiences.
• Strong presentation and facilitation skills, particularly for remote training and onboarding sessions.
• Highly organized, detail-oriented, and capable of managing multiple customer engagements simultaneously.
• Comfortable using CRM systems, collaboration platforms, and digital communication tools.
• Customer-focused mindset with empathy, patience, and a genuine motivation to help users succeed.
• Strong problem-solving abilities, resilience, and a proactive approach to managing challenges.
• Fluent Norwegian language skills are required, along with strong English communication abilities.

Benefits

• 1-year full-time employment contract.
• Fully remote working environment with flexibility and autonomy.
• Opportunity to contribute to a meaningful healthcare technology mission.
• Chance to work within a fast-growing, international software organization.
• Competitive compensation and benefits package.
• Learning and professional development opportunities.
• Access to modern tools and technologies to support your work.
• Collaboration with talented colleagues from around the world.
• Regular company events and opportunities to connect with global teams.
• Opportunity to make a direct impact on customer experience, product adoption, and long-term customer success.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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