Senior Customer Success Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Customer Success Manager in Netherlands.

Join a fast-paced, remote-first environment where customer success goes beyond product adoption to directly influence business growth. In this role, you will serve as a trusted advisor to a portfolio of mobile app businesses, helping them maximize revenue, optimize monetization strategies, and achieve long-term success. You will combine relationship management, data-driven insights, and growth expertise to deliver meaningful impact for customers. Working cross-functionally with product, sales, marketing, and support teams, you will play a key role in shaping customer experiences and influencing product direction. This is an opportunity to work closely with innovative companies while contributing to a collaborative and highly autonomous global team.

• Manage and develop strong relationships with a portfolio of customers, ensuring successful onboarding, adoption, retention, and long-term growth.
• Act as a strategic advisor by helping customers identify revenue growth opportunities, improve monetization performance, and implement actionable business strategies.
• Analyze customer data, performance metrics, and industry trends to generate meaningful insights and recommendations.
• Conduct customer meetings, business reviews, workshops, and educational sessions to support customer success and engagement.
• Collaborate closely with internal teams including Product, Sales, Marketing, and Customer Success to advocate for customer needs and drive continuous improvements.
• Create and contribute to educational resources, presentations, webinars, and other customer-facing materials that support growth initiatives.
• Track customer success metrics, monitor account health, and proactively identify risks and opportunities within assigned accounts.
• Gather customer feedback and market intelligence to help shape product enhancements and future business strategies.

Requirements:

• Minimum 4 years of experience in Customer Success, Account Management, Growth, Marketing, Consulting, Sales, Support, Engineering, or a related customer-facing role.
• Experience working with mobile applications, subscription businesses, SaaS platforms, or a strong interest in developing expertise within the mobile app ecosystem.
• Proven ability to build trusted customer relationships and manage multiple accounts simultaneously.
• Strong analytical skills with experience interpreting customer data, identifying trends, and translating insights into actionable recommendations.
• Excellent verbal and written communication skills, with the ability to engage effectively with both technical and non-technical stakeholders.
• Customer-centric mindset with a passion for understanding customer needs and delivering measurable business outcomes.
• Strong organizational and project management abilities, capable of prioritizing multiple initiatives across different time zones.
• Creative problem-solving skills and the ability to design impactful customer experiences and growth initiatives.
• Experience working in startup environments or fast-growing organizations with evolving processes is highly desirable.
• Comfortable working in a fully remote, asynchronous environment using modern collaboration and productivity tools.

Benefits:

• Competitive compensation package.
• Equity participation in a rapidly growing technology company.
• Extended 10-year exercise window for vested equity options.
• Fully remote work environment with flexible scheduling.
• Generous paid time off, including 4–5 weeks of recommended annual leave.
• $2,000 USD home office and workspace setup allowance.
• $1,000 USD annual professional development and learning stipend.
• Opportunity to collaborate with talented professionals across a global team.
• Strong culture focused on autonomy, impact, continuous learning, and work-life balance.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

 Why Apply Through Jobgether? 

 

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

 

 

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