Account Executive

CM.com·Mechelen

Job description

You probably remember the best interaction you’ve ever had with a company, and the worst one too. But what makes one customer journey feel effortless, personal and relevant, while another feels slow, generic and frustrating?

With our AI-powered Customer Engagement Platform, we connect conversations, customer data and payments through AI Agents. This allows companies all over the world to elevate their entire customer journey and grow faster, together.

All our services are fully integrated within our unique business structure, consisting of four business units: Connect, Pay, Live, and Engage.

Now, we’re looking for an Account Executive to join the Commerce team in Belgium!

What you will do

This role is built around new business development. You'll own the full sales cycle for CM.com's Engage proposition in the Belgian market. HALO, our Agentic AI, combined with our Customer Data Platform, Marketing platform, and Customer Service platform, turns fragmented customer journeys into something businesses are genuinely proud of. Your job is to find the companies that need that, and show them why CM.com is the answer.

Once you close a deal, you stay involved. Because nobody knows the client better than the person who won them.

You will:

Take ownership of your new business pipeline, end to end. From prospecting and discovery through demo, negotiation, and close, you run the process. You also manage the accounts you bring in, because continuity and context matter.
Work closely with prospects and clients across Belgian industries such as E-Commerce, Retail, Finance, Logistics, and Media, engaging stakeholders up to C-level. Internally, you'll collaborate with presales, product, and your Account Manager colleague in Mechelen.
Represent CM.com where it counts. You'll give keynotes at events, lead client presentations, and deliver compelling demos of the Engage platform, making complex technology feel like an obvious choice.
Improve processes using AI, automation, and smart tooling. You'll use tools like Claude Cowork to work smarter and bring that same mindset into client conversations.
Make decisions fast, test ideas, and learn from what doesn't work. The Belgian market is an opportunity in motion and you'll help define how we approach it.
Help shape how this role will look a year from now. You're not filling a seat; you're building something.

That’s why you ideally have

A bachelor's or master's degree in Business, Sales, IT, or a related field.
A genuine love for new business sales, from first call to signed contract.
Strong communication and presentation skills.
Experience in SaaS, Tech, or AI industries is a strong plus.
A track record of managing a full sales cycle in B2B environments, ideally with multi-stakeholder deals.
Full professional fluency in Dutch and English. French is a big plus.
A permanent work and residence permit for Belgium.

The reality at CM.com

We believe honesty creates better matches. So here it is:

You work on-site with your team; collaboration happens face to face.
Priorities shift quickly, and we move forward before everything is finished or polished.
AI will change how your role looks, fast. Some tasks you do today may disappear next year.
You’re skilled in using AI tools like Claude Cowork to modernize workflows and stay ahead.
For this position, we can only consider candidates who already hold a permanent work and residence permit for Belgium.

Every CM.com colleague, connects to our 4 shared values:

Drive and Lead

We value your expertise and professional judgement. You understand the mission of CM.com and feel ownership over your role and its contribution to the bigger picture. You take initiative, make decisions and recognize opportunities. Making mistakes is part of moving forward.

Grow and Learn

Growing Faster Together is not just our purpose, it’s how we work. The growth of our colleagues and our customers is our priority. Our organization is designed to support this through the CM Academy, the Young Professional Program and our own CM Business Adventure, the CMBA. But growth also comes from daily curiosity.

You enjoy stepping outside your comfort zone and you like to experiment, learn continuously and actively share knowledge and insights with others.

Together and Care

At CM.com, we work together. We believe that diverse perspectives lead to stronger outcomes. Diversity is therefore essential to us.

We value the social side of work. We trust one another, show genuine interest and care about one another’s well-being. You are looking for that connection, you prefer being together on-site, sharing ideas, meals, workouts and conversations, and you believe that energy is created by meeting in person.

Speed and Change

For more than 25 years, we have operated at the forefront of innovation. Change is not something we respond to, it’s something we actively drive.
By welcoming AI Agents into our organisation, we fundamentally change how work is done. This allows us to move faster, do more with fewer people and continuously rethink roles and responsibilities. You are comfortable with that reality and want to contribute to progress rather than maintaining the status quo.

Company Benefits

At CM.com, we believe in empowering our people to do what they love, excel at what they do, and make a meaningful impact. As a CM.com club member, you’ll have the following benefits:

Onboarding: Join our unique 3-days Global Onboarding program in our Headquarters in Breda, a deep dive into the culture of CM.com.

Value for work: Participate in our Sales Incentive Plan, rewarding your achievements with bonuses.
Effortless commutes: Your company car get’s you where you need to be, fuel on us as well.
Invest in your future: Solid group insurance.
Recover in the best circumstances: A hospitalization insurance.
Lunch or groceries on us: Meal vouchers.
Take your time off: You have 6 more days off, so 26 vacation days in total.
Stay online and connected: A laptop and a mobile subscription to stay connected with all your clients, colleagues and friends.
Own your success: Become a shareholder with our Employee Share Purchase Program.
Your Development: We support your growth and development through initiatives like the CM Academy, Udemy courses, exclusive meetups with thought leaders, the Young Professional Program, and our own CM Business Adventure (CMBA), ensuring you’re always learning and evolving
Together at CM.com: Weekly drinks, board game nights, karaoke throwdowns, yearly ski trip, and more! We have something for everyone.
Vitality: Our Vitality Team organizes a year-round vitality program to support a healthy body and mind for all colleagues. Think of stress prevention workshops, ergonomist visits, weekly bootcamps, yoga sessions and our CM sports day.